Frequently Asked Questions
Everything you need to know about our premium home appliances and service.
What is the standard shipping timeframe for my order?
We typically process and dispatch orders within 1-2 business days. Standard delivery usually takes 3-5 business days depending on your location.
Do you offer a warranty on your appliances?
Yes, all Dualit products come with a standard 12-month warranty covering manufacturing defects. Some specific models may qualify for extended coverage upon registration.
What is your return policy for home goods?
We offer a 30-day return window for unused items in their original packaging. Please ensure all manuals and accessories are included to receive a full refund.
Are replacement parts available for my toaster or kettle?
We are committed to sustainability and longevity. We stock a wide range of genuine replacement parts, including heating elements and filters, to ensure your appliance lasts for years.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my delivery in real-time?
Once your order has shipped, you will receive a confirmation email containing a tracking link and a unique tracking number to monitor your parcel's progress.